[{"data":1,"prerenderedAt":705},["ShallowReactive",2],{"docs-navigation":3,"\u002Fdocs\u002Fsaving\u002Fget-help\u002Ftroubleshooting":107},[4],{"title":5,"section":6,"to":7,"groups":8},"MilkStraw Saving","\u002Fdocs\u002Fsaving","\u002Fdocs\u002Fsaving\u002Fget-started\u002Fintroduction",[9,26,45,68,92],{"title":10,"links":11},"Get started",[12,14,18,22],{"title":13,"to":7},"Overview",{"title":15,"to":16,"icon":17},"How MilkStraw AI works","\u002Fdocs\u002Fsaving\u002Fget-started\u002Fhow-milkstraw-ai-works","IconLightBulb",{"title":19,"to":20,"icon":21},"Quickstart","\u002Fdocs\u002Fsaving\u002Fget-started\u002Fquickstart","IconPlugin1",{"title":23,"to":24,"icon":25},"Activate and track savings","\u002Fdocs\u002Fsaving\u002Fget-started\u002Factivate-savings","IconLightningBolt",{"title":27,"links":28},"Use MilkStraw AI",[29,33,37,41],{"title":30,"to":31,"icon":32},"Projects and findings","\u002Fdocs\u002Fsaving\u002Fuse-milkstraw-ai\u002Fprojects-and-findings","IconSquareChecklist",{"title":34,"to":35,"icon":36},"Spend","\u002Fdocs\u002Fsaving\u002Fuse-milkstraw-ai\u002Fspend","IconLineChart1",{"title":38,"to":39,"icon":40},"Milkman","\u002Fdocs\u002Fsaving\u002Fuse-milkstraw-ai\u002Fmilkman","IconChatBubbles",{"title":42,"to":43,"icon":44},"MilkStraw CLI","\u002Fdocs\u002Fsaving\u002Fuse-milkstraw-ai\u002Fcli","IconConsole",{"title":46,"links":47},"Upgrade guides",[48,52,56,60,64],{"title":49,"to":50,"icon":51},"Guides overview","\u002Fdocs\u002Fsaving\u002Fupgrade-guides\u002Foverview","IconBook",{"title":53,"to":54,"icon":55},"Amazon EKS","\u002Fdocs\u002Fsaving\u002Fupgrade-guides\u002Fupgrade-eks-instance-types","IconArrowUpCircle",{"title":57,"to":58,"icon":59},"Amazon EC2 Auto Scaling","\u002Fdocs\u002Fsaving\u002Fupgrade-guides\u002Fupgrade-asg-instance-types","IconBuildingBlocks",{"title":61,"to":62,"icon":63},"Amazon EBS gp2 to gp3","\u002Fdocs\u002Fsaving\u002Fupgrade-guides\u002Fupgrade-ebs-gp2-to-gp3","IconServer1",{"title":65,"to":66,"icon":67},"AWS Elastic Beanstalk","\u002Fdocs\u002Fsaving\u002Fupgrade-guides\u002Fupgrade-elastic-beanstalk-instance-types","IconGrowth",{"title":69,"links":70},"Resources",[71,75,79,82,85,89],{"title":72,"to":73,"icon":74},"Supported services","\u002Fdocs\u002Fsaving\u002Fresources\u002Fsupported-services","IconServer",{"title":76,"to":77,"icon":78},"Security","\u002Fdocs\u002Fsaving\u002Fresources\u002Fsecurity","IconShield",{"title":80,"to":81},"Permissions","\u002Fdocs\u002Fsaving\u002Fresources\u002Fpermissions",{"title":83,"to":84},"Roles","\u002Fdocs\u002Fsaving\u002Fresources\u002Froles",{"title":86,"to":87,"icon":88},"Billing","\u002Fdocs\u002Fsaving\u002Fresources\u002Fbilling","IconBanknote2",{"title":90,"to":91},"Cancellation","\u002Fdocs\u002Fsaving\u002Fresources\u002Fcancellation",{"title":93,"links":94},"Get help",[95,99,103],{"title":96,"to":97,"icon":98},"FAQ","\u002Fdocs\u002Fsaving\u002Fget-help\u002Ffaq","IconCircleQuestionmark",{"title":100,"to":101,"icon":102},"Troubleshooting","\u002Fdocs\u002Fsaving\u002Fget-help\u002Ftroubleshooting","IconHammer",{"title":104,"to":105,"icon":106},"Contact & support","\u002Fdocs\u002Fsaving\u002Fget-help\u002Fcontact","IconSupport",{"path":101,"data":108,"meta":111,"nodes":209},{"title":100,"description":109,"navigation":110},"Common issues and solutions when using MilkStraw AI.",{"icon":102},{"toc":112,"key":201,"source":202,"stem":203,"extension":204,"kind":205,"type":206,"partial":207,"hash":208},{"title":113,"searchDepth":114,"depth":114,"links":115},"",2,[116,133,146,159,172,185,188],{"id":117,"depth":114,"text":118,"children":119},"connection-issues","Connection issues",[120,124,127,130],{"id":121,"depth":122,"text":123},"connection-issues-overview-alerts",3,"Overview alerts",{"id":125,"depth":122,"text":126},"connection-issues-enable-accounts-access","Enable accounts access",{"id":128,"depth":122,"text":129},"connection-issues-enable-aws-cost-explorer","Enable AWS Cost Explorer",{"id":131,"depth":122,"text":132},"connection-issues-update-access","Update Access",{"id":134,"depth":114,"text":135,"children":136},"milkbox-issues","MilkBox issues",[137,140,143],{"id":138,"depth":122,"text":139},"milkbox-issues-milkbox-not-appearing-in-aws","MilkBox not appearing in AWS",{"id":141,"depth":122,"text":142},"milkbox-issues-milkboxes-not-visible-after-activation","MilkBoxes not visible after activation",{"id":144,"depth":122,"text":145},"milkbox-issues-commitment-not-being-applied","Commitment not being applied",{"id":147,"depth":114,"text":148,"children":149},"billing-issues","Billing issues",[150,153,156],{"id":151,"depth":122,"text":152},"billing-issues-savings-not-showing-in-dashboard","Savings not showing in dashboard",{"id":154,"depth":122,"text":155},"billing-issues-expected-savings-not-reflected","Expected savings not reflected",{"id":157,"depth":122,"text":158},"billing-issues-milkstraw-ai-fee-seems-incorrect","MilkStraw AI fee seems incorrect",{"id":160,"depth":114,"text":161,"children":162},"performance-issues","Performance issues",[163,166,169],{"id":164,"depth":122,"text":165},"performance-issues-low-commitment-utilization","Low commitment utilization",{"id":167,"depth":122,"text":168},"performance-issues-utilization-below-80","Utilization below 80%",{"id":170,"depth":122,"text":171},"performance-issues-coverage-rate-is-low","Coverage rate is low",{"id":173,"depth":114,"text":174,"children":175},"dashboard-issues","Dashboard issues",[176,179,182],{"id":177,"depth":122,"text":178},"dashboard-issues-data-not-updating","Data not updating",{"id":180,"depth":122,"text":181},"dashboard-issues-dashboard-shows-stale-data","Dashboard shows stale data",{"id":183,"depth":122,"text":184},"dashboard-issues-the-activate-button-is-disabled","The Activate button is disabled",{"id":186,"depth":114,"text":187},"getting-help","Getting help",{"id":189,"depth":114,"text":190,"children":191},"diagnostic-checklist","Diagnostic checklist",[192,195,198],{"id":193,"depth":122,"text":194},"diagnostic-checklist-account-details","Account details",{"id":196,"depth":122,"text":197},"diagnostic-checklist-error-messages","Error messages",{"id":199,"depth":122,"text":200},"diagnostic-checklist-what-youve-tried","What you've tried","docs\u002F2.saving\u002F5.get-help\u002F2.troubleshooting.md","docs","2.saving\u002F5.get-help\u002F2.troubleshooting",".md","document","text\u002Fmarkdown",false,"d8db69b2c42e9318",[210,214,217,220,231,233,239,245,275,282,284,289,293,328,330,335,339,364,375,377,379,381,386,390,408,410,415,419,433,435,437,439,444,448,462,464,469,473,489,491,493,495,500,504,518,520,525,529,556,558,560,562,567,571,597,599,604,608,638,640,643,651,653,656,696],[211,212,213],"p",{},"This guide covers common issues you might encounter and how to resolve them.",[215,216,118],"h2",{"id":117},[218,219,123],"h3",{"id":121},[211,221,222,223,226,227,230],{},"MilkStraw AI shows access and setup problems as alerts on the ",[224,225,13],"strong",{}," page. After you fix the problem, the alert clears once the next scan succeeds. MilkStraw AI scans your accounts every hour. You can also click ",[224,228,229],{},"Mark as done"," to hide an alert.",[218,232,126],{"id":125},[211,234,235,238],{},[224,236,237],{},"Cause",": MilkStraw AI can't reach one or more of your AWS accounts, so their costs and resources can't be updated.",[211,240,241,244],{},[224,242,243],{},"Solution",":",[246,247,248,258,265,272],"ol",{},[249,250,251,252,254,255,257],"li",{},"Open the ",[224,253,126],{}," alert on the ",[224,256,13],{}," page. It lists the affected accounts.",[249,259,260,261,264],{},"Click ",[224,262,263],{},"Deploy stack"," and complete the stack in AWS CloudFormation.",[249,266,267,268,271],{},"If the alert lists your management account, update the ",[224,269,270],{},"MilkStrawAccessStackV2"," stack in that account.",[249,273,274],{},"Wait for the next scan.",[211,276,277,278,281],{},"See ",[279,280,80],"a",{"href":81}," for required IAM policies.",[218,283,129],{"id":128},[211,285,286,288],{},[224,287,237],{},": Cost Explorer isn't enabled, or IAM roles can't read billing data in your management account.",[211,290,291,244],{},[224,292,243],{},[246,294,295,302,312,322,325],{},[249,296,297,298,301],{},"Sign in to your management account as the root user and open ",[224,299,300],{},"Account Settings",".",[249,303,304,305,308,309,301],{},"Find ",[224,306,307],{},"IAM user and role access to Billing information"," and click ",[224,310,311],{},"Edit",[249,313,314,315,318,319,301],{},"Check ",[224,316,317],{},"Activate IAM Access",", then click ",[224,320,321],{},"Update",[249,323,324],{},"Open the Billing and Cost Management console to enable Cost Explorer.",[249,326,327],{},"Wait up to 24 hours for cost data to load.",[218,329,132],{"id":131},[211,331,332,334],{},[224,333,237],{},": Your role uses an older permission set, so AWS blocks a few reads. Recommendations won't update until the new permissions are in place.",[211,336,337,244],{},[224,338,243],{},[246,340,341,348,361],{},[249,342,251,343,254,345,347],{},[224,344,132],{},[224,346,13],{}," page. It lists the affected accounts and the missing permissions.",[249,349,260,350,352,353,356,357,360],{},[224,351,321],{}," next to ",[224,354,355],{},"Management account",", and next to ",[224,358,359],{},"Sub-accounts"," if you connected member accounts.",[249,362,363],{},"Submit the stack update in AWS CloudFormation.",[211,365,366,367,371,372,374],{},"You can also run ",[368,369,370],"code",{},"milkstraw update"," with the ",[279,373,42],{"href":43},". Don't edit the role policy by hand — the next stack update replaces manual changes.",[215,376,135],{"id":134},[218,378,139],{"id":138},[218,380,142],{"id":141},[211,382,383,385],{},[224,384,237],{},": Applying savings usually takes 48 hours to a week after you activate.",[211,387,388,244],{},[224,389,243],{},[246,391,392,395,402,405],{},[249,393,394],{},"Wait up to a week after activation",[249,396,397,398,401],{},"Look for member accounts named like ",[368,399,400],{},"milkbox-123456"," in your AWS Organization",[249,403,404],{},"Check your email for a \"More savings on the way\" message",[249,406,407],{},"Contact support if you still don't see any MilkBoxes after a week",[218,409,145],{"id":144},[211,411,412,414],{},[224,413,237],{},": Commitment may not match your usage patterns or regions.",[211,416,417,244],{},[224,418,243],{},[246,420,421,424,427,430],{},[249,422,423],{},"Verify the commitment type matches your workload",[249,425,426],{},"Check that usage is in the same region (for EC2 Instance Savings Plans)",[249,428,429],{},"Review commitment details in AWS Billing console",[249,431,432],{},"Allow 24-48 hours for full application",[215,434,148],{"id":147},[218,436,152],{"id":151},[218,438,155],{"id":154},[211,440,441,443],{},[224,442,237],{},": Savings data can take 24-48 hours to appear in Cost Explorer.",[211,445,446,244],{},[224,447,243],{},[246,449,450,453,456,459],{},[249,451,452],{},"Wait 48 hours after MilkBox deployment",[249,454,455],{},"Verify commitments are active in AWS Billing console",[249,457,458],{},"Check that Cost Explorer is showing commitment utilization",[249,460,461],{},"Contact support if savings still not visible after 72 hours",[218,463,158],{"id":157},[211,465,466,468],{},[224,467,237],{},": Fee calculation may be based on different time period or savings calculation.",[211,470,471,244],{},[224,472,243],{},[246,474,475,478,481,486],{},[249,476,477],{},"Review the billing period in your invoice",[249,479,480],{},"Check the savings calculation in Cost Explorer",[249,482,483,484],{},"Compare the fee with your rate. The standard fee is 20% of MilkBox savings. See ",[279,485,86],{"href":87},[249,487,488],{},"Contact support with specific invoice details",[215,490,161],{"id":160},[218,492,165],{"id":164},[218,494,168],{"id":167},[211,496,497,499],{},[224,498,237],{},": Usage patterns may have changed or commitment was oversized.",[211,501,502,244],{},[224,503,243],{},[246,505,506,509,512,515],{},[249,507,508],{},"Review recent infrastructure changes",[249,510,511],{},"Check if workloads were scaled down or terminated",[249,513,514],{},"Wait for MilkStraw AI to adjust recommendations",[249,516,517],{},"Consider modifying or exchanging commitments (for Convertible RIs)",[218,519,171],{"id":170},[211,521,522,524],{},[224,523,237],{},": Not enough commitments purchased or new workloads added.",[211,526,527,244],{},[224,528,243],{},[246,530,531,544,553],{},[249,532,533,534,536,537,540,541],{},"On the ",[224,535,13],{}," page, check for a ",[224,538,539],{},"Savings plans"," card at the top of ",[224,542,543],{},"Todo",[249,545,546,547,550,551],{},"If you see one, click ",[224,548,549],{},"Activate"," to add coverage. See ",[279,552,23],{"href":24},[249,554,555],{},"Allow time for MilkStraw AI to analyze new usage patterns",[215,557,174],{"id":173},[218,559,178],{"id":177},[218,561,181],{"id":180},[211,563,564,566],{},[224,565,237],{},": Data sync may be delayed or connection issue. AWS can also take up to 2 days to report costs.",[211,568,569,244],{},[224,570,243],{},[246,572,573,576,579,585,594],{},[249,574,575],{},"Refresh the page",[249,577,578],{},"Check your internet connection",[249,580,581,582,584],{},"Check the ",[224,583,13],{}," page for alerts about your IAM role",[249,586,581,587,590,591,593],{},[224,588,589],{},"Scanned"," time on the ",[224,592,13],{}," page. MilkStraw AI scans your accounts every hour",[249,595,596],{},"Clear browser cache if issue persists",[218,598,184],{"id":183},[211,600,601,603],{},[224,602,237],{},": No payment method is on file.",[211,605,606,244],{},[224,607,243],{},[246,609,610,622,632,635],{},[249,611,612,613,616,617,616,619],{},"If you're an Engineer, ask an Owner, Admin, or Billing member to add a payment method in ",[224,614,615],{},"Settings"," > ",[224,618,86],{},[224,620,621],{},"Add Payment Method",[249,623,624,625,627,628,631],{},"If you're an Admin or Owner, click ",[224,626,549],{}," and add a card in the ",[224,629,630],{},"Add a payment method"," dialog",[249,633,634],{},"Try a different browser or disable browser extensions if the button still doesn't respond",[249,636,637],{},"Contact support if issue continues",[215,639,187],{"id":186},[211,641,642],{},"If you can't resolve your issue using this guide:",[644,645,646,649],"page-grid",{},[647,648],"page-link",{"to":97},[647,650],{"to":105},[215,652,190],{"id":189},[211,654,655],{},"Before contacting support, gather this information:",[657,658,659,661,673,675,686,688],"steps",{},[218,660,194],{"id":193},[662,663,664,667,670],"ul",{},[249,665,666],{},"Your MilkStraw AI account email",[249,668,669],{},"AWS account ID(s) affected",[249,671,672],{},"When the issue started",[218,674,197],{"id":196},[662,676,677,680,683],{},[249,678,679],{},"Screenshots of any error messages",[249,681,682],{},"Browser console errors (if dashboard issue)",[249,684,685],{},"AWS CloudFormation stack events (if deployment issue)",[218,687,200],{"id":199},[662,689,690,693],{},[249,691,692],{},"Steps you've already taken to resolve the issue",[249,694,695],{},"Any changes made before the issue occurred",[697,698,700,701,301],"callout",{"type":699},"warning","For urgent issues affecting active commitments or billing, contact support immediately via ",[279,702,704],{"href":703},"https:\u002F\u002Fcal.com\u002Fteam\u002Fmilkstraw-ai\u002Fchat-with-milkstraw-team","scheduled call",1792482912411]