Cancellation

Overview#

You can cancel MilkStraw AI at any time. There are no long-term contracts, cancellation fees, or lock-in periods. Once cancellation is complete, we remove all MilkBoxes from your AWS Organization and stop billing.

Before you cancel#

Reach out first if you're canceling due to an issue we may be able to resolve.

Talk to us before canceling: Book a quick call so we can address any concerns or blockers.

How to cancel#

Request cancellation#

Email support@milkstraw.ai or schedule a call from the account owner's email address. Include your organization name and the AWS Organization ID you want to disconnect.

Confirm the offboarding window#

Our team will confirm your cancellation request and schedule the MilkBox removal. To avoid disrupting active commitment coverage, we coordinate removal at a time that minimizes impact on your AWS bill.

MilkBox removal#

We remove all MilkBoxes from your AWS Organization.

Remove MilkStraw AI access (optional)#

Once offboarding is complete, you can revoke our cross-account IAM role. In the us-east-1 Region of your AWS management account, delete the MilkStrawAccessStackV2 stack, and the MilkStrawStackSetWrapper stack if you connected sub-accounts. Then delete the S3 Storage Lens dashboard milkstraw-org-dashboard to stop its daily metrics export to MilkStraw AI.

Final invoice#

You'll receive a final invoice for any savings realized up to the cancellation date. See Billing for how fees are calculated.

What happens to your data#

MilkStraw AI stores billing data, usage metrics, and resource metadata, such as instance types, tags, and S3 bucket settings — never the contents of your workloads.
After cancellation, your usage history is retained only as needed to issue and support the final invoice, then deleted in line with our data retention policy.
You can request deletion of your account data by emailing support@milkstraw.ai.

Deleting your organization#

The organization owner can delete the organization from Settings > Organization > Delete organization.

Deleting an organization permanently removes all of its data in MilkStraw AI, including invoices, and can’t be undone. Complete the cancellation steps above and download your invoices before you delete the organization.

Billing after cancellation#

No new fees are charged after MilkBoxes are removed from your organization.
The final invoice covers savings realized up to the removal date, prorated for the partial month.
Existing Savings Plans or Reserved Instances you owned before MilkStraw AI are unaffected — they remain in your account.

Canceling stops future fees but does not retroactively refund past savings fees, since those correspond to savings you already realized on your AWS bill.

Reconnecting later#

If you want to come back, you can re-onboard at any time by following the Quickstart guide. If you didn’t delete your organization, it can be reactivated — contact us so we can restore your organization's setup. A deleted organization can’t be restored.